SHIPMENT & DELIVERY POLICY
L’ Ambère is dedicated to providing our customers with a seamless and efficient shopping experience. Our shipment and delivery policy has been formulated with the utmost care to ensure the timely and reliable delivery of your purchases. Please review the following policy carefully to understand our terms and conditions, which are in compliance with the applicable laws in the Netherlands.
- Order Processing Time
We make every effort to process and ship orders that are paid and completed before 3:00 PM on working days, on the same day. This applies to products that fit through the letterbox and are in stock. If there is a discrepancy between the actual stock and the stock displayed on the website, we will contact you to discuss alternative solutions. Orders placed on Saturdays, Sundays, and public holidays will be processed on the next working day.
- Estimated Delivery Time
Delivery times for orders within the Netherlands typically range from 1-3 business days. For orders outside the Netherlands, delivery times vary based on the destination. European countries can generally expect a shipping time of 4-5 business days, but in some instances, it may take up to 7 business days. Factors that can impact delivery times include the destination country, postal service congestion, customs inspections, and other unforeseen circumstances. We are committed to delivering your order as promptly as possible and will keep you informed of any delays.
- Cancellation Policy
At L’ Ambère, we understand that circumstances may change, and you may need to cancel your order. You can cancel your order at any time before it is shipped by contacting our customer service team with your order details. If your order has already been shipped, we regret that we cannot cancel it, and any applicable shipping costs are non-refundable. We strive to provide a smooth and convenient shopping experience for our customers, and our cancellation policy has been designed with your needs in mind.
- Shipping Carriers
We partner with reputable shipping carriers to ensure the safe and efficient delivery of your order. Depending on the destination, we may use different carriers to provide the best possible service.
- Tracking Information
All packages are shipped with a Track & Trace code, allowing you to monitor the location of your package and its estimated delivery date. We will provide you with the tracking information as soon as your order has been shipped.
- Shipping Costs
Shipping costs for orders within the Netherlands are € 5,95. For orders outside the Netherlands, shipping costs amount to € 14,95 within Europe and € 44,95 for the rest of the world. Please note that customers are responsible for any customs fees, taxes, or duties that may apply to international shipments.
- Failed Deliveries and Undeliverable Packages
In the event that a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, we will contact you to arrange for reshipment. Please note that you will be responsible for any additional shipping costs incurred.
Our shipment and delivery policy is subject to change and may be updated periodically to reflect adjustments in regulations or business operations. By placing an order through our website, you agree to adhere to the terms and conditions outlined in this policy. If you have any questions or concerns regarding our shipment and delivery policy, please do not hesitate to contact our customer service team for assistance.
- Contact Us
We value our customers and are always here to help. If you have any questions, concerns, or need assistance, please feel free to reach out to us through any of the following channels:
Email: You can email us at support@lambereofficial.com. Our customer service team will respond to your query as soon as possible, typically within 24 hours.
Phone: Call us at +31 (0) 70 412 01 29 between 9:00 AM and 5:00 PM (CET), Monday to Friday, excluding public holidays. Our friendly customer service representatives are available to assist you with any concerns.
Contact Form: Visit our website at www.lambereofficial.com and navigate to the “Contact Us” page. Fill out the contact form with your name, email address, subject, and message, and we will get back to you as soon as possible.
We appreciate your interest in L’ Ambère and look forward to assisting you. Your satisfaction is our top priority, and we are committed to providing exceptional service and support.
