Contact Us
Thank you for visiting L’ambère, your destination for exquisite high-end silk scarves. We value your interest and are here to assist you with any questions or concerns you may have.
If you require assistance, please don’t hesitate to reach out to our dedicated customer support team. You can contact us via email at support@lambereofficial.com. We aim to respond to all inquiries within 24 hours, Monday through Friday.
Whether you need help with product information, order tracking, or any other inquiries, our knowledgeable and friendly team is ready to provide you with exceptional service. We are committed to ensuring your complete satisfaction with your L’ambère experience.
At L’ambère, we believe that every scarf tells a unique story, and we want to be part of yours. Allow us to enhance your style and elevate your wardrobe with our luxurious silk scarves.
Thank you for choosing L’ambère. We look forward to serving you and assisting you in any way we can.
FREQUENTLY ASKED QUESTIONS – FAQ
- What products does L’ Ambère offer?
L’ Ambère offers a wide range of high-quality products, including:
- 100% hand-rolled silk scarves
- High-end quality brooches and accessories
- Fashionable clothes
We continuously expand our product line, so customers can expect to find additional items such as premium jewelry, handbags, and unique home décor items in the future.
- How long does it take to process and ship my order?
Orders that are paid and completed before 3:00 PM on working days are typically processed and shipped on the same day, provided the items are in stock. Orders placed on Saturdays, Sundays, and public holidays will be processed on the next working day.
- What are the shipping costs for my order?
Shipping costs for orders within the Netherlands are € 5,95. For orders outside the Netherlands, shipping costs are €14,95 within Europe and € 44,95 for the rest of the world.
- How can I track my order?
Once your order has been shipped, you will receive a Track & Trace code, which allows you to monitor the location of your package and its estimated delivery date.
- What is the return policy for L’ Ambère?
You can return eligible items within 14 days of receiving your order by contacting our customer service team to obtain a return authorization number and instructions for returning your item(s). Returned items must be in their original condition and packaging, with all tags and labels attached.
- How do I cancel my order?
To cancel your order, please contact our customer service team with your order details. If your order has already been shipped, you must follow our return procedure as outlined in our Return and Refund Policy.
- How long does it take to process a refund?
Once we receive and inspect your returned item(s), we will process your refund within 7 business days. Please note that it may take additional time for your financial institution to reflect the credit on your account.
- Can I exchange a product for a different size, color, or item?
Yes, to exchange a product, initiate the return process as described in our Return and Refund Policy and place a new order for the desired product. This will expedite the exchange process and ensure that the desired item is available and reserved for you.
- Are there any additional fees for international orders?
Customers are responsible for any customs fees, taxes, or duties that may apply to international shipments. These fees are not included in the shipping costs and are the responsibility of the customer.
- How can I contact L’ Ambère’s customer service?
If you have any questions, concerns, or require assistance, please do not hesitate to contact our customer service team through the contact form on our website or via the email address provided on the website. We are here to help you and ensure a pleasant shopping experience.
