RETURN AND REFUND POLICY

Effective date: 1st May 2023

At L’ Ambère, we are committed to ensuring your satisfaction with our products. We understand that there may be situations in which you are not completely satisfied with your purchase, and we have established a fair and transparent return and refund policy to address such concerns. Please read the following policy carefully to understand our terms and conditions.

  1. Return Eligibility

To be eligible for a return, you must initiate the return process within 14 days of receiving your order. Please contact our customer service team to obtain a return authorization number and instructions for returning your item(s). All returned items must be in their original condition and packaging, with all tags and labels attached. We reserve the right to refuse returns that do not meet these requirements.

  1. Cancellation Policy

You may cancel your order at any time before it is shipped. To cancel your order, please contact our customer service team with your order details. If your order has already been shipped, you must follow our return procedure as outlined above.

  1. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7 business days. Please note that it may take additional time for your financial institution to reflect the credit on your account.

  1. Exchanges

If you wish to exchange a product for a different size, color, or item, please initiate the return process as described above and place a new order for the desired product. This will expedite the exchange process and ensure that the desired item is available and reserved for you.

  1. Shipping Costs for Returns

You will be responsible for paying the shipping costs associated with returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  1. International Returns

For international returns, customers are responsible for any customs fees, taxes, or duties that may apply during the return process. Please mark your package as “returned goods” to avoid any additional charges.

Our return and refund policy is subject to change and may be updated periodically to reflect adjustments in regulations or business operations. By placing an order through our website, you agree to adhere to the terms and conditions outlined in this policy. If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer service team for assistance.

  1. Contact Us

We value our customers and are always here to help. If you have any questions, concerns, or need assistance, please feel free to reach out to us through any of the following channels:

Email: You can email us at support@lambereofficial.com. Our customer service team will respond to your query as soon as possible, typically within 24 hours.

Phone: Call us at +31 (0)70 412 01 29 between 9:00 AM and 5:00 PM (CET), Monday to Friday, excluding public holidays. Our friendly customer service representatives are available to assist you with any concerns.

Contact Form: Visit our website at www.lambereofficial.com and navigate to the “Contact Us” page. Fill out the contact form with your name, email address, subject, and message, and we will get back to you as soon as possible.

We appreciate your interest in L’ Ambère and look forward to assisting you. Your satisfaction is our top priority, and we are committed to providing exceptional service and support.